Whilst the original main address for the hotel is St Mary Street, we also have an entrance on Westgate Street that has much simpler access to the lift to reception. Reception is on the second floor.
The St Mary Street entrance involves steps up and then down again to the lift (it’s a listed building and something we can’t change). The entrance on Westgate Street is a gentle slope from the door to the lift to reception, it is much easier if you are travelling with luggage.
** Due to major road re-structuring in Cardiff that took place during the lockdowns, please make extra preparations if driving to the hotel, it’s carnage even for us locals **. We definitely recommend using SatNav that has been recently updated with all road layout changes and the areas that are under our new 20mph limit.
Please plan ahead and be cautious of bus lane priorities that may cause you a driving fine.
For the moment, you cannot draw up directly outside the hotel on either St Mary Street or Westgate Street due to the introduction of a bus only restriction. We are awaiting a compromise/solution from Cardiff council. The best option for now is to park in the NCP on Westgate Street and then make your way to the hotel along Westgate Street to our alternate entrance.
Whilst you can access the hotel via Castle Street, the volume of traffic sometimes causes gridlock.
We suggest that you approach the city from junction 33 of the M4, take the A4232 to either the city football stadium exit or travel its length to Cardiff Bay. If travelling from east of Cardiff, junction 33 means over-shooting the city but it’s simpler.
The exit for the football stadium (Cardiff City Stadium) will bring you across the city from the west, using postcode CF10 1TL will bring you on to the part of Castle Street that is still accessible and then on to Westgate Street from the north, the NCP carpark is on the left approximately half way down.
If you travel the extent of the A4232 to Cardiff Bay, you are then approaching the city centre from the south, the simplest option from there is to come up Corporation Road and on to Clare Road (lower St Mary Street is often closed to vehicles at the weekend).
Come up Corporation Road, up Clare Road, travel straight over the junction on to Clare Street, then turn right at the junction of Castle Street, on to Westgate Street from the north end.
Tudor Street is now inaccessible travelling from East to West whilst substantial roadworks are also taking place there.
Like most Cardiff city centre hotels, we have no onsite parking but we are just a few hundred metres from several parking options.
We can offer preferential overnight parking rates at the NCP multi storey car park further along Westgate Street (technically Quay Street) at CF10 1DZ. It’s roughly a 5 minute walk to the hotel. The hotel can provide a discount code to be used at the car park that reduces the 24hr rate to £14.95. This is now paid at the car park, not at the hotel and may need the use of an NCP App to gain the largest discount. Unfortunately, NCP often change their terms for business users without communication to those affected, we do try to keep up. If you have any questions regarding parking, please check the NCP website. We have no facility to pre-book spaces but that can be done directly with NCP.
There are several other parking options across the city, some of which are less expensive, some which are cheaper initially and then costs escalate quickly. Most parking in Cardiff is expensive. All parking is at your own risk.
Staggeringly, Cardiff Council have shut down the previous Park & Ride facility and have no details available that we can give to you. It is always best to check the Cardiff Council website as details change without any prior notification.
*The hotels main address on St Mary Street is now a pedestrianised area with vehicle access only available between the early hours and until 10.00am – it is not suitable for arrival by car.
During large city events (especially rugby and concerts), most roads across the city centre will close to safeguard the large volume of pedestrians on the roads. Times and extent of road closures are always determined by Cardiff Council and are often decided with a short notice period.
(see event day road access below)
We will add road closures for concerts as soon as we receive the confirmations from Cardiff Council – these are normally passed to us about 10 days prior to the event.
Checkin at the hotel is from 3.00pm, checkout before 11.00am
Early checkin or late checkout is subject to availability. The cost is £10 per hour or part thereof if you have booked direct with the hotel or via the hotel website. Other charges apply if you booked through an agent. Early arrival must be arranged with the hotel and paid prior to arrival date.
We offer free baggage storage from 12 noon on the day of arrival and up until 2pm on the day of departure. We have a finite amount of space to store luggage safely and this is always subject to availability. When we are able, we will store bags prior to 12 noon on the day of arrival or after 2pm on the day of departure at a charge of £4 per bag. The baggage charge is a donation to a local children’s charity. Storage of bags that spans beyond 5pm on the day of departure will need to be arranged elsewhere.
Event day road access:
During events at the Principality Stadium, a large number of road closures take place to allow the use of the roads for pedestrian access to and from the stadium. This forces all buses and large volumes of traffic onto the roads that remain open. Cardiff roads are not built for high volumes of traffic and congestion should be expected.
The road closures will include all vehicle access to the hotel and to the NCP car park in Westgate Street.
We recommend that you either arrive into Cardiff early or park in an alternate facility. John Lewis car park, St David’s shopping centre car park, the NCP at Pellett Street and NCP at Adam Street will be unaffected by the road closures other than high volumes of traffic. We cannot gain discounts at any of the alternate car parks.
The hotel will be working hard to try to get you in to your room early but that is dependent on many things, not least that the rooms will be in use by other guests the day before you arrive. Baggage storage options are explained above.
Park & Ride facilities in Cardiff are very flaky, we cannot guarantee that any services will be available. There are usually event day parking facilities available. These are operated by Cardiff Council and are subject to change at short notice.
